Lufthansa, Swiss and Austrian Airlines are changing their
ticket structure to make all fares and ticket types rebookable, including the cheapest
no-baggage price points.
The change, introduced to give passengers more flexibility
during the coronavirus pandemic, applies worldwide for new bookings on short,
medium and long-haul routes. For tickets purchased in the US and Canada, the
update will go into effect from 8 April. Brussels Airlines will also apply the new fare structure on
routes to and from North America only.
The group said that passengers whose flights have been
cancelled with a booking date up to and including 19 April can keep their
reservations irrespective of the new fare structure. Customers also do not have
to commit to a new flight date at this point, with the ticket value valid for a
new booking up to and including 30 April 2021.
In addition, Lufthansa said passengers who choose a new
travel date before the end of 2020 will receive a €50 discount on each
rebooking. However, if the rebooked fare is more expensive than the original,
such as if a short-haul ticket value is applied to a long-haul flight or there
is a change of class, customers will have to pay the difference regardless of
the discount.
Customers can rebook their flights via the airlines¡¯
websites or through travel agencies, and the carriers have added the ability to
convert a ticket value into a voucher, with the ability to redeem that voucher
at a later date being developed.