Eurostar has introduced biometric
technology at London St Pancras station that will reduce the number of passport
checks required and expedite departure processes.
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The cross-channel train operator has partnered with iProov
to launch SmartCheck, a biometric facial recognition check-in system, that
enables Business Premier and Carte Blanche holders to ¡°save time and avoid
queues for ticket and UK border exit checks¡± when departing from London.
Eligible passengers can download the SmartCheck iProov.me
app before travelling and enter their ticket and passport details, plus facial
scans, resulting in a ¡°contactless, ticketless and secure travel experience¡±.
At St Pancras, users can proceed through a dedicated
SmartCheck corridor featuring a walk-past facial recognition biometric
checkpoint.
¡°This
fast, contactless route replaces the existing processes of check-in at gates
and the manual UK border exit check. Just baggage inspection and one passport
check through French border control remain,¡± said Eurostar in a statement.
The
full roll-out follows a successful trial that took place in the first quarter
if 2022 as part of the ¡®First of a Kind 2020¡¯ competition run by Innovate UK
and funded by the Department for Transport.
¡°Providing
a seamless station experience to our customers is a priority for Eurostar. We
continue looking for solutions to increase capacity in stations and simplify
the passengers¡¯ flows,¡± said Gwendoline Cazenave, Eurostar Group CEO.
¡°By?introducing
SmartCheck, we become the first rail travel operator to adopt biometric face
verification. This innovation will enhance our customer departure journey,
which is crucial to provide Eurostar¡¯s unique travel experience.¡±
Andrew Bud, founder and CEO of iProov, added: ¡°The rollout of SmartCheck
in Eurostar¡¯s Business Premier check-in at London St Pancras is significant
because it clearly demonstrates how facial biometric technology can be used to
manage border control in a smarter and more efficient way, to benefit both
organisations and passengers at scale.¡±
Eurostar was in the news in June it was revealed it may have to suspend
services between London and Amsterdam in 2024 due to construction work at
Amsterdam¡¯s Centraal station.
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